about key holders

Being chosen as a Keyholder is a meaningful honor. It means someone trusts you to help protect and carry out their wishes after they die. A Keyholder is a person selected to help confirm a passing so that the messages, memories, and legacy materials someone prepared can be released as intended. You are not being asked to carry everything. You are being trusted to help open the door when the time comes, with care, dignity, and love.

GO TO DEATH MESSAGE

Frequently Asked Questions

  • Accepting the role when invited means you understand the role matters and that, if the time comes, you will do your best to help honor what the person prepared.

  • A Keyholder helps confirm that someone has passed away so their chosen messages, legacy videos, memorial features, or final wishes can be released according to their plan.

  • It is a meaningful responsibility, but it is not the same as managing someone’s entire estate. The role is specific and centered on helping honor the person’s wishes within the platform.

  • No. A Keyholder is not automatically a legal representative. Unless you have separately been named in a legal role, being a Keyholder does not make you responsible for legal, financial, or medical decisions.

  • Usually because they trust you. Being chosen means they see you as someone dependable, respectful, and capable of handling something tender with care.

  • No. A Keyholder can be a spouse, relative, friend, or anyone the person feels is trustworthy and likely to follow through.

  • You can say no. It is an honor to be asked, but honesty matters. If you do not have the emotional space or capacity, it is better to be clear so the person can choose someone else.

  • If the person has passed, you will go into your own personal Death Message account and select Key Manager. From there, you will look for their profile and begin the verification process.

  • Inside Key Manager, you will locate the person who selected you and submit their death certificate for review. This begins the verification process with the Death Message team.

  • Once the death certificate is submitted, our admin team will manually review it. Please allow 24 to 48 hours for verification and approval.

  • This review process helps protect the integrity of the platform and ensures that messages, legacy content, and memorial features are only activated after a death has been properly verified.

  • Once death has been verified, the person’s planned legacy experience will begin to unfold as they intended.